Please contact Customer Care at <a href="mailto:orders@lakeandskye.com">orders@lakeandskye.com</a> or 1-800-443-3000

How do I get help with my order?

Our customer service team is happy to help fix any issues. Please contact <a href="mailto:orders@lakeandskye.com">orders@lakeandskye.com</a>

Is this item returnable?

Please refer to the ingredient section for the ingredient list. All products are free of parabens, phthalates or sulfates.

What are the ingredients?

Yes, every product from Lake and Skye is vegan and cruelty free.

Is this vegan and cruelty free?

Fragrance is best stored out of direct sunlight and ideally in a place where there is a stable temperature. The cooler and darker, the better.

What is the best way to store fragrance?

Yes, these have a slight difference in scent due to the mix with alcohol. We suggest trying the sample size if you are unsure of which one to buy. Each sample comes with a discount code to use on your first full size purchase.

Is there a difference between the 11 11 rollerball and the 11 11 fragrance?

Ansomnia is the inability for some people to smell a particular scent. This reaction is also called sensory adaption and it’s uncommon. If your body has gotten used to a smell, there are a few quick nose-clearing techniques you can do. Some are simple as smelling something else, or getting some fresh air, then returning to the scent. If you’re experiencing ansomnia, please reach out to our customer care team at <a href="mailto:orders@lakeandskye.com">orders@lakeandskye.com</a>

Why can’t I smell this scent?

Award winning scents that uplift and elevate the every day. We believe fragrance is a force for wellness.

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